Last updated September 20, 2026
Privacy Policy
What we collect when you call or use this website, what we do with it, who we pass it to, and how you can have it removed.
Scope of this policy
This policy explains how Memphis Towing Now handles personal information collected through this website and through calls and messages that start here. It applies to this website and to the request forms on it.
If you do not agree with this policy, please do not use the forms on this site. You can still call us, and we will only use what you tell us on the call to help with your vehicle.
Information we collect
Information you give us. When you complete a form or call, we collect your name, phone number, and, if you provide them, your email address, the location of your vehicle, where it needs to go, details of the vehicle itself, and a description of what happened.
Information collected automatically. Like most websites, this site records technical data such as your IP address, browser type, device type, the pages you view and the time of your visit. This is used to keep the site working and to understand which pages are useful.
We do not ask for, and you should never send us, payment card numbers, bank details, government identification numbers or passwords through this website. Payment for any service is arranged directly with the provider who attends your vehicle.
How we use your information
We use the information you give us to respond to your request, to work out where you are, to quote the job, to arrange a truck, and to contact you about that request. We may also use it to keep records of work carried out and to deal with questions, complaints or invoices afterwards.
We use technical data to maintain and improve the website. We do not sell your personal information for money.
How we share your information
This is the part most people want to know about, so it is stated plainly. This website shares information with local, licensed, and insured vendors who will reach out and contact you the consumer with the information provided here.
In practice that means the details you submit, including your name, phone number and the location and condition of your vehicle, may be passed to one or more independent towing and roadside providers so that they can contact you directly and arrange the work. Those providers are separate businesses. Once they hold your information they are responsible for how they use it, and their own privacy practices apply.
We may also share information with service suppliers who help us run this website, such as hosting and email providers, and with anyone we are legally required to share it with, for example in response to a lawful request from a court or regulator, or to protect the safety of a person.
Calls and text messages
By giving us your phone number you agree that we, or a provider we pass your request to, may contact you at that number about your request. That contact may be by phone call or text message, and may be made using automated dialling equipment.
Consent to receive marketing messages is not a condition of getting a tow. You can ask us to stop contacting you at any time by telling the caller, by replying STOP to a text message, or by using the contact details at the end of this policy. Message and data rates may apply.
How we protect your information
This website is served over an encrypted HTTPS connection, so information you submit is encrypted in transit between your browser and our server.
Access to submitted enquiries is limited to the people who need it to respond to your request. Our website software and plugins are kept up to date, and administrative access is restricted and password protected.
We share only what a provider needs in order to reach you and attend your vehicle. We do not publish your details, and we do not sell them.
No website or method of transmission is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information we will act promptly and will notify you where the law requires it.
How long we keep it
We keep enquiry records for as long as needed to deal with your request and for a reasonable period afterwards for business, accounting and legal reasons. Technical logs are kept for a shorter period. When information is no longer needed it is deleted or anonymised.
Your choices and your rights
You can ask us to confirm what personal information we hold about you, to correct anything that is wrong, or to delete it. You can ask us to stop contacting you. You can ask us not to pass your details to providers, although if you do, we will not be able to arrange a tow for you through this website.
Depending on where you live you may have additional rights under state privacy law, including the right to know what categories of information have been shared and the right to opt out of certain sharing. To exercise any of these, contact us using the details below. We will not treat you differently for exercising a right.
Cookies
This site uses cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. You can refuse or delete cookies in your browser settings. Some parts of the site may not work as well if you do.
Children
This website is meant for adults arranging vehicle services. It is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.
Other websites
This site may link to websites we do not control, such as a repair shop or a provider. This policy does not cover those sites, and we are not responsible for their content or their handling of your information.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed. Continuing to use the site after a change means you accept the updated policy.
Contact us
For any question about this policy, or to make a request about your information, call (901) 763-6614 or use the form on our contact page. Please say that your message is about privacy so it reaches the right person.
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